Relationship Marketing :How To Budget For Maintaining Your Customer Base
Relationship marketing is about customer retention and coming up with strategies that accomplish this. Many people however, do not budget or they do not budget enough to cover everything to make relationship marketing a success. This is why creating a budget is an important step to maintaining your customer base.
Again, let’s start at the beginning and take this step by step. Research is necessary to make certain that you have the best deal for the advertising, training programs, setting up websites, blogs, and email marketing since it all cost money.
Open your favorite search engine and start searching. When you find something that catches your eye and fills the need you’re searching for, look around. Does the website offer testimonials? You can also search for more testimonials by searching for the name of company or service to see what other customers of theirs are saying.
Find a few additional service offers and compare the price point. Does one service seem higher priced than the others? Check their service description to see if that might be because they are offering more. Sometimes you’ll find that the higher priced services do offer extra incentive to use them. However, if those extra incentives aren’t beneficial to you, return to the median priced service offer.
Setting a budget is a very important step in the process. You don’t want to find yourself a few steps away from being done, but out of funds and unable to move forward. Comparing prices is part of creating your budget. There are a number of providers and services out there, so comparing features and prices is essential to making sure your marketing plan works. Don’t be afraid to request price quotes from service providers in addition to searching for things online.
It might take a few days to collect quotes from everyone that you’ve selected. Let them know that you’re shopping around and getting a feel for things before you make your final decision. This way they’ll know to provide you with a quote and info, and they won’t feel like you’re leaving them in the cold if they don’t hear from you directly.
Remember you’re not only comparing the dollar sign price, but also the amount of service provided for that price. A service may look like the best deal when you’re just considering cost, but does it provide as much service to you as the other options? Frequently the lowest priced choice will only be the bare bones minimum service. That may be fine for what you’re doing, or you may need a little bit more. Consider the total value of what you’re ordering and not just the dollar amount associated with it.
We’ve talked about the importance of using a budget and comparing prices on the services you need. Let’s also take a moment to determine the total amount you will be able to earmark for marketing. This is the opening move to creating an overall budget. There are a number of ways that you can bring about a budget.
This is the part where you have to seriously consider your own financial plan. Again, you don’t want to find yourself moments from completion of the project with no funds left and unable to proceed as you originally planned.
Once you come up with your overall budget for the total project, segment it out into sections. Advertising, marketing, outsourcers if you’re using any, programmers, virtual assistant, mailing list management software, etcetera. There may be several different smaller pieces that make up your total marketing plan, make certain to consider all of those in your budget even if they only cost a small amount.
Have you allotted enough of your budget to do all the marketing you’d like to do for your project launch? You may need to reconsider your marketing plan if you don’t think you’re going to have enough funds upfront. That doesn’t mean you can’t do everything you wanted to do, it just means you might not be able to do as much of it or all at one time.
There’s nothing wrong with setting aside a particular item on your marketing wish list for a later date. Once profits start to come in you’ll be able to add additional marketing strategies and you’ll find yourself revisiting those ideas.
Now that we have your budget outlined and segmented out so you know how much you can spend on marketing efforts. Let’s break it up into smaller pieces that are designed to be used for each individual section of marketing. This really helps if you do not have a large budget. You can determine which parts are most valuable and separate your budget to go to these sections.
Put your goals and your budget into writing and refer to it often. Keep yourself accountable for each section of marketing and keep records of what you’ve spent at each step. Don’t panic if you do happen to go over budget on an item. There is a little bit of give and take involved, and you might find yourself under budget on another item. However, you don’t want to do this too often as you’ll find yourself out of budget very quickly.
From time to time take a few moments to go over your budget and see how things are shaping up and adjust any portions that need adjusting to help you stay within your total project budget. You might do this more often at first, once a week or bi-weekly. As the project progresses you will probably only find yourself doing this once per month.
Now let’s take a look at the services you have included in your budget and marketing plan. What can you do on your own? Most people look outside for their marketing needs. Technology however has created many wonderful sets of tools that can turn anyone into their own marketing machine.
Consider software applications that can help you. You will save money and add a personal touch at the same time. Additionally, many of these software programs are free or very low cost to purchase and add to your business. With a little bit of practice and some patience you might find yourself whizzing through these faster than you ever expected.
Using these tools and software programs allows you to do things you may have thought you couldn’t do on your own and frees up some valuable budgeting space for other things that you simply can’t do on your own or that are more costly than you first expected.
Another advantage to doing things on your own is you don’t have to train anyone else to do them, at least for the time being. You may decide to outsource these items later, but you’ll already know how to do them so if you need to train someone it will be a snap to do so.
At this point you’ve got your marketing and budget plan laid out. You decided to do a few things yourself to save some space in your budget and to add your own personal touch to things. The truth is not everything can be done on your own.
Some things may need to be outsourced because they might be cheaper or they are simply too time consuming. Small businesses tend to want to do everything themselves to save money but there are times when just as doing it yourself can save you money sending it out can be equally inexpensive.
Evaluate your strong points and think about how long it takes you do something. Sure, you might be able to put together the website on your own, but you may also have some trouble with the scripting. Hiring a freelance webmaster will shortcut this step, make it go faster, and hopefully avoid any problems that might occur if you were handling it yourself.
In the long run it can be more cost effective to outsource certain things. For example, if you’re working on them yourself and something goes wrong, you may need to bring someone in to fix the problem. Getting things fixed often ends up more expensive than hiring someone to do them in the first place.
Be honest with yourself about your ability to do the things you’ve selected to do on your own. Outsourcing the tasks you cannot handle on your own also relieves a load of stress from you, making the overall project go much smoother.
We’re getting much closer to the end of the budgeting process now. Once you have separated your budget into how much goes for each type of service, what you can afford to do in house and what is outsourced, you’ll want to consider separating each of these sections into start up and maintenance budgets.
Getting started is probably going to cost a little more than maintaining things over time. For example, if you’ve outsourced blog posting or writing you may need a large quantity to get started with, but you’ll be able to spread things out more over time perhaps only needing a few pieces of content per week.
Maintenance of your website and any technical details will also be less expensive over time. The software may initially cost a few hundred dollars to setup and have installed, but adding updates or tweaking functions will likely cost much, much less.
When you’re getting your price quotes from service providers you may wish to ask about maintenance costs involved down the line, especially when it comes to things like software and website maintenance. Many service providers offer discounts if you come back to them for things like maintenance updates and additional uploads. This will help you figure out what future costs might be on those items.
Your advertising budget might not have as much savings in the future. Many places charge set fees no matter what. There are a few places you can get discounts for advertising long term, but in the first few months you’re probably going to want to do a lot of split testing and avoid buying anything too long term.
Let’s focus a little more on your long term maintenance budget. You’ll want to make sure you’re taking everything into account when deciding on your maintenance budget. Most people focus on getting things going and do not realize that these marketing strategies require a constant source of income to some extent. These are going to be your maintenance fees.
A few things are going to require more maintenance than others. Some things will require once a month maintenance, such as your web site hosting, Basecamp or other team management program, mailing list programs like Aweber, and other similar things that you’ll need to keep your project running smoothly. Each of these items will likely come with a monthly fee that you need to add into your marketing budget plan.
There are also a few things that won’t require maintenance quite as often. Software updates may only occur from time to time. You’ll want to keep an eye on announcement of those if you don’t receive notice automatically when they’re ready. Updates like this may only occur once every 4 to 6 months, but they’ll likely cost more than just a few dollars to have taken care of if you’re not handling them yourself.
Go over each phase of your marketing plan and think about how that piece runs. Will it run on it’s own or does it need to be added to, maintained, watched over closely? Evaluate which areas need the most attention and focus on those when you’re dividing up the budget. Leave yourself enough flexibility to get things done while setting a realistic maintenance budget.
The hardest part for many marketers is sticking with the planned budget. Many people get great ideas after they create their marketing plan and do not have the budget for it. One way to overcome this is to include a fund designed for little extras that you may come up with after you have begun your marketing strategy.
Think of it as a flexibility fund. Set aside a small portion of your total funds for things that may come up. Having this cushion allows you to add and revise your plan as you go through each step of your marketing plan.
If one task costs a little more than you first expected, you can subtract that portion from your flexibility fund. Likewise, if something costs much less than you expected, you might find yourself adding to your flexibility fund. This is where you’ll find that little bit of give and take in your budget plan.
Each month when you evaluate your marketing budget plan to see how you did, take some extra time to go over this flexible portion. Where did you add? Where did you take away from it? Did the items you decided to go with best suit your business needs and were they worth spending the extra portion of your budget?
It can be very easy to get over zealous with the flexible portion of your budget. Be mindful not to spend on things willy nilly all over the web. Evaluate them and do price comparisons just as we did in the beginning stages of planning. You’ll thank yourself in the long term for being mindful of your choices.
Here we are at the end of our budgeting discussion, and we’re going to go over your record keeping skills. You want to document everything in an organized fashion. The best way to make effective use of your money is to document how much you spent and how effective the strategy was. This gives you a great basis to work your next budget.
This process involves a lot of personal preference. Some people find it easiest to just keep a spreadsheet with a list of things they bought, how much they cost, and any notes on how things turned out. Others take a more detailed approach and use budgeting software to manage every detail of their spending.
You need to do what works best for you and your business. There is no right or wrong way to keep your records, there’s only what works for you and what doesn’t work for you. The way I keep my records may just confuse you and make you more frustrated in the long term. You can look at how others are keeping their records, but use it as inspiration for the best way to keep your own.
The most important thing here is that you’re keeping records and tracking your expenses and results. Doing so allows you to evaluate what you’ve already done and plan for the future of your project.
Budgeting is one of the essentials of internet marketing and these ideas can help you put together a budget that is going to work best for you and your business. The best budget plan is the one that works best for you and your business.
Check This Out: “Penny Pincher’s Quick Start Guide to Marketing Online” A no Cost report for…well, the name says it all. Some great ideas for setting up a budget.







.jpg)
